Shipping Policy
Shipping Policy — We Sell Bags
Thank you for shopping at We Sell Bags. This Shipping Policy explains how we process, ship, and deliver orders within South Africa.
We Sell Bags PTY LTD (Reg No. 2026/414526/07) is a South African online store based in Centurion, Gauteng.
1. Shipping Fees
- R115 courier delivery to your door nationwide
- PUDO locker collection from R80
Available delivery or collection options are displayed at checkout.
Shipping fees are calculated and shown at checkout once your delivery details are entered.
If a parcel is returned due to an incorrect or incomplete address, failed delivery attempts, or non-collection, the customer is responsible for re-delivery fees and any applicable return courier charges.
2. Delivery Areas
We deliver nationwide within South Africa using fast, reliable courier services.
3. Stock, Processing & Dispatch Times
All products listed as available on our website are in stock and ready to ship.
- Orders placed before 2pm (Monday–Friday) are usually dispatched the same business day.
- Orders placed after 2pm, on weekends, or public holidays are dispatched on the next business day.
For PUDO locker collection, your preferred locker location must be confirmed after placing your order via email or WhatsApp. Orders are dispatched once this information is received.
You will receive a tracking link via email and WhatsApp as soon as your parcel has been dispatched.
4. Dispatch & Courier Services
All available products listed on our website are stocked locally in South Africa and ready for dispatch.
Orders are dispatched from our office in Centurion, Gauteng using trusted courier partners for fast nationwide delivery.
We use The Courier Guy courier network for shipments, including street address courier delivery and PUDO locker pickups nationwide.
5. Delivery Timeframes
Delivery timeframes below are courier estimates and are calculated in business days, Monday–Friday, excluding weekends and public holidays. Transit time begins once your order has been dispatched.
- Major metropolitan areas: 1–2 business days
- Regional areas: 2–4 business days
- Outlying or remote areas: 3–5 business days
Estimated delivery times may vary due to courier delays, peak-season volumes, load shedding, weather conditions, or remote-area routing.
6. Tracking Your Order
- A tracking link will be sent via email and WhatsApp once your parcel has been dispatched.
- Tracking updates may take several hours to reflect changes.
Customers are responsible for monitoring tracking updates and ensuring collection or receipt of the parcel within the courier’s allocated timeframe.
Failure to monitor tracking or collect within the stated timeframe may result in the parcel being returned to us.
7. Delivery Requirements
- Your delivery address must be accurate and complete.
- Someone must be available to receive the parcel where door delivery applies.
- Your contact number must be correct for courier communication.
- Couriers may require a PIN/OTP or signature upon delivery for security purposes.
We are not responsible for failed deliveries caused by incorrect, incomplete, or outdated address details supplied by the customer.
8. Missed Deliveries & PUDO Locker Collection
This section explains what happens if a delivery cannot be completed or a parcel is not collected within the courier’s allocated timeframe.
For courier deliveries, a PIN/OTP may be required to release the parcel to the recipient. This code is usually sent via email or WhatsApp once the parcel is out for delivery. If delivery cannot be completed due to no response, closed premises, or no one available at the address, the parcel may be redirected to the local courier hub for collection or returned to us.
For PUDO locker collection, the courier will notify you when your parcel has been deposited into the locker and provide an access code to retrieve it. Parcels not collected within the 36-hour timeframe are returned to us, so prompt collection is important.
Once delivery has been completed or a collection notification has been issued, customers are responsible for ensuring timely collection and monitoring courier updates.
If a parcel is returned to us due to non-collection or failed delivery attempts, re-dispatch can be arranged at the customer’s cost, and a new delivery fee will apply. Refunds, where approved, may exclude original shipping, return shipping, and non-recoverable payment processing fees, as outlined in our Returns & Exchanges Policy.
9. Lost, Stolen, or Damaged Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery with:
- Clear photos of the outer packaging
- Clear photos of the damaged item
- Your order number
If a parcel is confirmed lost in transit before delivery is completed, we will assist with a courier investigation. Replacements or store credit are issued once the courier claim is finalised.
We are not liable for:
- Parcels marked as delivered by the courier
- Non-collection from lockers, depots, or branches within the allocated timeframe
- Parcels returned due to customer inaction or incorrect address details
10. Returns & Exchanges
Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
Returns must be arranged with our support team and sent via courier.
Please refer to our Returns & Exchanges Policy for full details.
11. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: admin@wesellbags.co.za
Phone or WhatsApp: 082 495 7931 / 072 654 7491
Thank you for shopping with We Sell Bags.
