Shipping policy

Shipping Policy — We Sell Bags

Thank you for shopping at We Sell Bags. This Shipping Policy explains how we process, ship, and deliver orders within South Africa.

1. Shipping Fees

R115 courier delivery nationwide

Available delivery or collection options are displayed at checkout.

Shipping fees are calculated and shown at checkout once your delivery details are entered.

If a parcel is returned due to an incorrect or incomplete address, failed delivery attempts, or non-collection, the customer is responsible for re-delivery fees and any applicable return courier charges.

2. Delivery Areas

We deliver nationwide within South Africa using fast, reliable courier services.

3. Processing & Dispatch Times

Orders placed before 11am (Monday–Friday) are packed and dispatched the same or next business day.
Orders placed after 11am, on weekends, or public holidays are dispatched on the next business day (Monday–Friday).

You will receive a tracking link as soon as your parcel has been dispatched.

4. Dispatch Hubs

To ensure the fastest possible delivery across South Africa, orders are dispatched from our primary office in Centurion, Gauteng, or our shared distribution hub in Amanzimtoti, KwaZulu-Natal, depending on stock availability.

We utilize The Courier Guy for all shipments, offering both courier-to-your-door delivery and PUDO locker pickups nationwide.

5. Delivery Timeframes

Delivery timeframes below are courier estimates and are calculated in business days (Monday–Friday, excluding weekends and public holidays). Transit time begins once your order has been dispatched.

Major metropolitan areas: 1–2 business days
Regional areas: 2–4 business days
Outlying or remote areas: 3–5 business days

Estimated delivery times may vary due to courier delays, peak-season volumes, load shedding, weather conditions, or remote-area routing.

6. Tracking Your Order

A tracking link will be sent via email and/or SMS once your parcel has been dispatched.
Tracking updates may take several hours to reflect after dispatch.

It is the customer’s responsibility to monitor tracking updates and ensure collection or receipt of the parcel within the courier’s allocated timeframe where locker, branch, or depot collection applies.

Failure to monitor tracking or collect within the stated timeframe may result in the parcel being returned to us.

7. Delivery Requirements

Your delivery address must be accurate and complete.
Someone must be available to receive the parcel (where door delivery applies).
Your contact number must be correct for courier communication.
Couriers may require a PIN/OTP or signature upon delivery for security purposes.

We are not responsible for failed deliveries caused by incorrect, incomplete, or outdated address details supplied by the customer.

8. Missed Deliveries & Locker / Branch Collection

For locker and branch collections (including PUDO and PAXI), the courier will send collection notifications and, where applicable, a PIN/OTP required for release of the parcel.

Collection timeframes are determined by the courier (typically 36–48 hours for lockers). It remains the customer’s responsibility to collect the parcel within the allocated timeframe.

If delivery cannot be completed due to no response, closed premises, refusal to accept delivery, or failure to collect from a locker, depot, or branch:

The parcel may be redirected to a courier depot or returned to us.
Additional re-delivery or handling fees may apply.

Once the courier confirms delivery to the selected address, locker, branch, or depot and notification has been issued, risk transfers to the customer.

If a parcel expires due to non-collection and is returned to us, re-dispatch will require payment of a new courier fee. Refunds, where approved, may exclude original shipping costs, return shipping costs, and non-recoverable payment processing fees, in accordance with our Returns & Exchanges Policy.

9. Lost, Stolen, or Damaged Parcels

If your parcel arrives damaged, please contact us within 48 hours of delivery with:

Clear photos of the outer packaging
Clear photos of the damaged item
Your order number

If a parcel is confirmed lost in transit before delivery is completed, we will assist with a courier investigation. Replacements or store credit are issued once the courier claim is finalised.

We are not liable for:

Parcels marked as “delivered” by the courier
Non-collection from lockers, depots, or branches within the allocated timeframe
Parcels returned due to customer inaction or incorrect address details

10. Returns & Exchanges

Return shipping costs are the responsibility of the customer unless the item is damaged or defective.

Returns must be arranged with our support team and sent via courier.

Please refer to our Returns & Exchanges Policy for full details.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: admin@wesellbags.co.za
WhatsApp: 082 495 7931 / 072 654 7491

Thank you for shopping with We Sell Bags.

What Our Customers Are Saying

Google & Facebook reviews

★★★★★

Great quality, fast delivery, perfect for Christmas gifts.

– Diaan Louw

Google

Very good experience. Great quality and fast delivery. Thank you so much.

– Alchrisna Grobler

Customer photo of We Sell Bags wallet quality

Finally an affordable bottle that delivers on its promise. Really keeps water cold for hours and it doesn't leak. I like the strainer thingy too and it fits in the cup holder of my car. Quality is great, ordering was easy and shipping was super fast even over the holidays. Thanks!!

– Amelia Du Preez

Customer review photo of MVP Bounce Thermal Bottle from We Sell Bags

Excellent service, order arrived within 48 hours, exactly what I ordered. I’m very impressed. Thank you for a great experience.

– Burlett Terblanche

Customer review photo of Cotton Road PU Leather Multi-Compartment Backpack

I ordered a handbag online from We Sell Bags on Tuesday 3 February 2026, received the gorgeous bag yesterday 5 February. I love my bag and will order from We Sell Bags again. People were very helpful and friendly.

– Cynthia Knoetze

Customer review photo of Cotton Road PU Leather Handbag with Embossed Flowers

I ordered 3 bags and a wallet from Mozambique to be delivered in Komatipoort so a friend could bring them to me. Thank you for really going the extra mile to meet our very complicated itinerary. Perfect packaging, super fast delivery and everything was exactly what I was looking for. Also loved the WhatsApp updates - such a nice personal touch. Exceptional service from the We Sell Bags team 😁 Highly recommended!

– Herkie Irene

Facebook

The concepts “next level” or “top drawer” is frequently bestowed on products or workmanship that doesn’t deserve it. In the case of the Vivace Genuine Leather Sling Bag, nothing is more fitting to describe this bag than these epithets. The quality of leather, stitching, zippers and workmanship is truly exceptional. This is no doubt an heirloom piece, as the chances of this level of workmanship disintegrating within the next 30 years is laughable. One of the two cherries on top is the backup service, which perfectly matches the product — even after hours, as I personally experienced. The other cherry on top is the fact that it’s underpriced for this level of quality.

Customer photo of Vivace Genuine Leather Sling Bag from We Sell Bags

– Christiaan Botha

Just LOVE the bag!!!
It’s a gift and can’t wait to see bday girl’s reaction!!!
Such good quality leather and packaging rounds it off so beautifully.
Thank you We Sell Bags team!

Will make use of your services in future as well!

– Jacoline Roux

Customer photo of Vivace Genuine Leather Sling Wallet from We Sell Bags

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